The questions parents actually ask us

Every level ends in specific things your child can do, not a label. At the end of Explorer, for instance, they can introduce themselves, talk about their family and school, and answer questions about what they like. Then they sit an exam on it, and we send you the recording.

You don’t need to. They’re technical labels for linguists. We tell you what your child can do; the CEFR equivalent is there as a footnote for when a school or an exam board asks for one.

Six bands make progress invisible for nine to eighteen months at a stretch, and a parent who can’t see progress eventually assumes there isn’t any. Ten levels put a finish line every three or four months.

Yes. Explorer starts at the alphabet: letters, sounds, numbers. It’s built for a child with no English at all.

Your child sits an exam covering everything the level promised. Once they pass it, we send you the recording, in their own voice, in their own sentences, along with a detailed report on how they did across the level.

Yes. One teacher is assigned to your child and stays with them. A child needs to trust the person they’re speaking English to, and trust doesn’t survive starting over every week.

Either. After the consultation and the placement test we recommend the teacher we think fits your child, based on their level, age, personality and what they’re working towards. You’re also welcome to read the profiles and choose yourself.

Malawi, where English is an official language and our teachers speak it natively. Every profile states the country plainly and carries an introduction video. You can listen and judge for yourself.

Don’t take our word for it: every profile has a video, and a few seconds will answer the question better than we can. The first lesson is also free, so you’ll see how they get on together before anything is paid.

Four stages: we read the CV, shortlist, interview them live, and then watch them teach a full lesson before deciding. Nobody joins on a good interview alone.

We’ll change it. Matching is our job, and so is fixing it when we get it wrong. Just tell us.

Yes. If you’d like a one-to-one with your child’s teacher, ask us and we’ll arrange it.

Forty minutes. One length for everyone, whatever pack you’re on.

Two. Children are tired after school, so two is sustainable, and the gap between them is short enough that nothing is forgotten in between. More is welcome and moves faster.

Usually not. Seven days is long enough that each lesson opens by rebuilding what was lost, so you get repetition rather than progress. The one exception is a student who already has a solid foundation and needs speaking practice alone.

One-to-one on Google Meet. There’s no app to install and no account to create. You click the link we send.

There’s nobody else in the room, so there’s nothing else to do. In a class of thirty, a child might speak for four minutes in an hour. Here the whole forty minutes is theirs.

Knowing the answer and saying it out loud in front of thirty classmates are two very different things, and plenty of children who know a great deal say almost nothing. A private lesson removes the audience entirely: no class, nobody waiting for a turn. We also take personality into account when we match a teacher.

Nothing is cancelled. It’s moved. You agree a new time with your teacher and the lesson stays in your pack. That’s the point of buying in packs.

A single lesson is 700 TL for forty minutes, one-to-one. Bought in packs the rate drops, down to 600 TL in the twelve-lesson pack.

Yes: six weeks for eight lessons, nine for twelve, eighteen for twenty-four, and thirty-six for forty-eight. That’s the recommended pace of two lessons a week plus half again, so there’s room for a holiday, a bad week or a bout of flu.

Because spread-out lessons don’t work. A pack with no end date quietly allows one lesson a week (half the pace we recommend), and the result is a student who stalls and a parent who sees nothing for their money. The window is there to protect the outcome, not to rush you.

Yes. Every pack includes a pause, one to four weeks depending on its size. Tell us in advance and the pack’s end date moves by the same number of days.

No. Nothing is ever charged without you deciding to buy another pack. We remind you thirty, fourteen and seven days before the current pack ends.

Within fourteen days of buying, yes: we refund the lessons you haven’t taken, with any you have taken deducted at the pack’s per-lesson rate. After that window a pack isn’t refundable, though you can still transfer what’s left.

A free consultation first, so we can meet you and your child and hear what you’re after. Then a placement test, spoken and written. Then we match a teacher. Then a free first lesson. Payment only comes up if you decide to carry on.

Free, and no.

Seven to seventeen.

A computer or tablet with a camera and microphone, and an internet connection. Younger children usually get on better with a tablet.

You don’t. For younger children you might want to help with the technology for the first lesson or two, though children tend to speak more freely when a parent isn’t in the room, so we’d gently suggest not staying.

No. The only thing we record is the end-of-level exam, and only with your explicit consent.

Very. Most teenagers arriving here have had years of written English and almost no practice being listened to. The upper levels (Debater, Orator, Ambassador) are built for exactly that.